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FAQ

Frequently Asked Questions

Still Have Questions?

If you cannot find the answer to your questions in our FAQ, you can contact us directly and we'll respond shortly.

Access & Entry

How can I locate my storage unit on site?

All units are numbered, making locating your unit straightforward.

How often can I access my stored belongings?

As frequently as you like during standard gate access hours: 6.30am - 9.00pm, 7 days a week.

Is access available outside standard hours?

Yes, we offer 24/7 access by special request.

What should I do if the access gates don’t open?

Check your account is up to date. Make sure you press your tag firmly onto the responder with the green wave on it. If the problem persists, phone the office number on the sign in front of you.

Can I share my access code with others, such as movers or family?

For security reasons, we highly recommend not sharing your personal access code. If family members or professional movers require access, we can set up temporary or secondary user codes for your unit.

What do I do if I lose my tag?

Phone the office number to report the lost tag ASAP so the lost tag can be deactivated and we can arrange for a replacement.

Security

How secure is the facility?

Security is our priority. We have perimeter fencing, 24/7 CCTV monitoring, computerised gate access control, bright night lighting and security patrols to help keep your belongings fully protected.

Do you keep a key to my unit?

No, you fit and supply your own padlock, ensuring that only you and your authorised visitors can access your stored items.

Units & Options

What unit sizes are available?

We have 14 unit sizes ranging from 2 x 1.37m up to 9 x 5m units.
NOTE: A 4 x 3m unit normally accommodates a 3 bedroom home and a 6 x 3m unit is suitable for a 4 bedroom home.

What if my items don’t fit in the unit I’ve chosen?

Don't worry! If you find your chosen unit is too small when moving in, our team will gladly upgrade you to a larger size, subject to facility availability.

What are my options if I need more space?

You can easily transfer to a larger unit, rent an additional adjacent unit, or consult our team for advice on how to maximise your current storage layout.

Vehicles

Do you offer storage for vehicles like cars, boats, or motorhomes?

Yes, we have dedicated outdoor spaces for these. We offer inside storage for cars and jetskis but not for motorhomes or caravans.

Pricing & Payments

What are the costs involved with storage?

Our costs depend on the unit size. We charge on a weekly basis; we require weekly payment in advance, by automatic bank payment. There is a $50 deposit for the access tag, refundable upon move out.

How is billing handled?

Weekly, in advance, by automatic payment. GST invoices are available on request.

How do I set up an online payment?

The client is given written instructions to set up weekly automatic payments. We do not accept cash.

How do I set up recurring direct debits?

We can assist with this and/or give you a completed form to take to your bank.

Insurance & Agreements

Why is a storage agreement required?

This is a legal requirement to outline the terms of service, protect your rights and define our responsibilities regarding facility management and security.

How can I arrange or purchase insurance for my stored items?

While we take every precaution to secure our facility, insurance is the clients responsibility. We recommend using your existing home contents policy and remind clients they must notify their existing insurer that they are putting items into storage.

Moving In & Out

What’s the process for vacating my unit?

Give one weeks notice by text, completely clean and clear the unit, remove your padlock and return your access tag to the labelled dropbox at the left hand side of the main electronic gate. Then text your bank account details to 0274 437 145, for your $50 tag deposit refund. Please note, the client must stop his/her own weekly automatic payment.

How much notice is required when moving out?

One week. Terms are week by week from the move in date.

Is there a minimum storage term?

Yes, week by week terms with minimum period of 1 week only.

Still Have Questions?

If you cannot find the answer to your questions in our FAQ, you can contact us directly and we'll respond shortly.